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How do I track my order status if delivery via courier?

You can track your order online by following these steps:

  1. Use this link https://www.theatheo.com/pages/order-tracking
  2. Enter your Airway Bill No. / tracking number
  3. Press "Track" to process


How do I track my order status if Self-pickup?

You can track your order online by following these steps:

  1. Send an email to contactus@theatheo.com
  2. Our team will give you an estimate time it will be ready. (Kindly allow min 4 hours between order and pickup, subject to agreement on same day processing)


I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping.

Please contact us at contactus@theatheo with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.


What shipping options does TheaTheo offer?

We offer 2 shipping options; Courier and Self-pickup

Minimum shipping fee is RM7.00 per item & subject to parcel weight.

Shipping fee is flat across Peninsular Malaysia.

Minimum shipping fee is RM15.00 per item & subject to parcel weight, for shipping to Sabah and Sarawak


How do I select the shipping options for my product?

During checkout, you will be able to choose the delivery option of the items before making payment