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Delivery Policy

Last updated: 27/09/2017

When will I receive my order?

After you have successfully placed your order, we will update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

  • In Metro areas: 2 - 3 working days for order manufacturing, 1 - 6 working days for delivery (except Sunday and holidays)

  • In Non-Metro areas: 2 - 3 working days for order manufacturing, 3 - 10 working days (except Sunday and holidays)

Can I pre-arrange/schedule the date of my delivery?

Most definitely yes! You can let us know in advance if you want to post date the delivery, we will put a buffer of 3 days from the day you require it be sent. Alternatively, you may opt to pickup the items at our office. Kindly let us know in advance if the order is urgent, only requests that has received a confirmation reply will be expedited.

Do you deliver during weekends and holidays?

We can arrange for deliver on weekends and holidays, we understand that these are the times when parents will throw parties for their child, so we wants to make sure your gift arrives as well. Additional charges apply.

I need my order now, Can TheaTheo speed up the delivery? 

Understand that due to urgent cases, we will not be able to engage courier companies for shipping. We may engage a 3rd party to send in the delivery, additional charges apply. Alternatively, you may also pickup your order at our office, subject to prior approval from us.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, seller order manufacturing queue, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person (under Buyer notes).

Does TheaTheo offer international shipments?

International shipment is not available at TheaTheo at the moment. We may accept orders on case-to-case basis, additional charges apply.

Can TheaTheo deliver the package to my office?

TheaTheo will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Can I pick up my order at TheaTheo office?

Yes you may. Please let us know in advance, subject to approval.