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How do I order for corporate/bulk?

To make a corporate/ bulk purchase, please reach us at contactus@theatheo.com with the below information:

  • Contact/Company name
  • Contact number
  • Delivery address
  • Product name
  • SKU
  • Quantity
  • Additional information (if any)

We will contact you within 48 hours and provide with a quotation and necessary information for your reference.

Notes:

For corporate/bulk purchase, the minimum purchase amount is RM 1,000

For purchase amount less than RM 1,000, please make multiple-purchases from our website

For more information, please drop us an email to contactus@theatheo.com.


How long does it take to deliver B2B orders?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and / or SMS.

After successful verification, depending on the size of the order, TheaTheo strive to make sure you can expect to receive your order within the following time frame:

Klang Valley: within 14 working days after payment verification completed

Peninsular & East Msia: within 21 working days after payment verification completed


What are the payment method options for corporate/bulk order?

There are two options for payment method:

1. Bank Transfer directly to TheaTheo's RHB account. We will provide you with account details once purchase is confirmed. (Preferred method)

2. Cheque payable to DBE Collections. We will provide you with account details once purchase is confirmed.


What is the return policy for corporate/bulk order?

Corporate/bulk order(s) cannot be returned. If your items are defective, please contact us at contactus@theatheo.com

How much discount can I get for corporate/bulk orders?

We may discuss further depending on the amount ordered.


Is GST included in the quotation?

No. TheaTheo have yet to register with the Malaysia Customs, hence we are unable to charge 6% GST on the invoice.


Is shipping fee included in the product price?

Shipping and handling fee will be indicated separately from the sales price in the quotation.


Is the product genuine?

All items sold on TheaTheo are guaranteed 100% genuine.


Are coupons applicable for corporate/bulk order?

We’re sorry. Coupons are not applicable for corporate/bulk order.